Privacy Policy

Medical Aid Experts (“Company” or “we”) is serious about protecting your privacy.  We appreciate your trust and will strive to do so carefully and sensibly.  This notice (this “Privacy Policy”) describes how we may collect personal information from the visitors to our site, how we may use it, with whom we may share it, what choices you have regarding it, and how we protect it.  This Privacy Policy is incorporated into and is a part of the Terms of Use of this Company Website ( medicalaidexperts.com, this “Site”) and we encourage you to become familiar with the terms and conditions contained herein.

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

We reserve the right to change our Privacy Policy and our Terms of Use at any time.  The Company may change its privacy practices because of changes in relevant and applicable legal or regulatory requirements, the business or business practices of the Company, or in its attempts to better serve your needs.  Notice of such changes to our privacy practices will be given in the manner described in the Company’s Terms of Use for this Site and a revised Privacy Policy will be posted on this Site.

The Company may collect various types of information from or about you depending on how you use the Site and its various features.  In particular, during the Site registration process and the Medical Aid Experts subscriber registration process, you supply us various types of information, including personal information that you choose to disclose, and information regarding how you use the Site, which we collect as you interact with our Site.

With respect to personal information, you may provide us with various types of information.  Such information may include you and your company’s name, address, telephone number, e-mail address, transaction information, as well as billing and payment information that you voluntarily provide to the Site.  This information is generally entered into fields in the registration and subscription forms and enables you to take full advantage of the products and services that we offer.  Should you purchase or use any Company products or services on or through the Site, the information that you supplied during the registration process may be used to track details about those purchases or use.  We may collect email addresses from customers and visitors to the Site for the purpose of communicating with customers.  If at any time you wish to be removed from the Company’s email database, you can request removal by contacting info@medicalaidexperts.com.  We reserve the right to contact you via postal mail, email or telephone strictly for the purpose of administering your account.

The Company may also retain the content of and metadata regarding any correspondence you may have with the Company or its customer service representatives, regardless of the mode of communication by which such correspondence was made.  This includes, without limitation, real-time shipping information, specific container information, and any other information contained and consented to, as described in the Terms of Use. This information helps the Company to improve the Site and the materials, products and services that we offer on the Site, and to more effectively and efficiently respond to both current and future inquiries.

As with many other Websites, the Web servers used to operate the Company Site collect certain data pertaining to you and the equipment and communication methods that you used to access the Internet and the Site.  Without combining these data with other sources of information, they do not readily identify you.  They do reveal such things as the Internet protocol (“IP”) address assigned to your computer, pages you accessed on the Site, or immediately prior to visiting the Site, and the length of time you accessed the Site.

This information is collected to, among other things, facilitate Site operation and system administration, to generate aggregate, non-identifiable statistical information, and to improve the content and content delivery with regard to the Site and the materials, products and services that the Company makes available on the Site.

Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location (IP address) so that we can personalise our Services.

When you visit or interact with our sites, services, applications, tools or messaging, we or our authorised service providers may use cookies, web beacons, and other similar technologies to make your experience better, faster and safer, for advertising purposes and to allow us to continuously improve our sites, services, applications, and tools.

We hope the information below provides you with clear and comprehensive information about the technologies we use, and the purposes for which we use them, but if you have any additional questions, or require any additional information, please contact us at info@medicalaidexperts.com.

By continuing to use and navigate our sites, services, applications, tools or messaging, you are agreeing to our use of cookies, web beacons and similar technologies as described herein our Privacy Policy. If you do not wish to accept these technologies in connection with your visit to or use of our sites, services, applications, tools or messaging, you may visit our Privacy Settings and see additional options below available to you to manage, control and opt out of the use of these technologies.

Our cookies, web beacons and similar technologies serve various purposes but are generally either necessary or essential to the functioning of our sites, services, applications, tools or messaging, help us improve the performance of or provide you with the extra functionality of the same, or help us to serve relevant and targeted advertisements.  More specifically:

Strictly Necessary or Essential: ‘Strictly necessary’ or “essential” cookies, web beacons and similar technologies let you move around the website and use essential features like secure areas and payment information. Without these technologies, services you have asked for cannot be provided. Please note that these technologies do not gather any information about you that could be used for marketing or remembering where you’ve been on the internet. Accepting these technologies is a condition of using our sites, services, applications, tools or messaging, so if you prevent these from loading we can’t guarantee your use or how the security therein will perform during your visit.

Performance: ‘Performance’ cookies, web beacons and similar technologies collect information about how you use our website e.g., which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and is only used to help us improve how our website works, understand what interests our users and measure how effective our content is by providing anonymous statistics and data regarding how our website is used.  Accepting these technologies is a condition of using our sites, services, applications, tools or messaging, so if you prevent these from loading we can’t guarantee your use or how the security therein will perform during your visit.

Functionality: These cookies, web beacons or similar technologies are used to provide services or to remember settings to improve your visit.

Advertising: First or third-party cookies and web beacons may be placed by our sites, applications, or tools, in order to deliver content, including product-related advertisements, relevant to your specific interests on our sites or third-party sites. These technologies allow us to understand how useful our advertisements are, and improve the relevancy of the content delivered to our users.

We also utilise 3rd party service providers to assist us in delivering on the same functions, which means that our authorised service providers may also place cookies, web beacons and similar technologies on your device via our services (third-party cookies). They may also collect information that helps them identify your devices, such as IP-address, or other unique or device identifiers.

You may manage certain cookies, web beacons and similar technologies we place by either choosing the Cookie Settings option upon the first visit to our website or by visiting our Privacy Settings tab on our Setting page.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) it may limit your use of certain features or functions on our website or service. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site. Please note, as further described in our Privacy Policy, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser.

Internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise, you should use the ‘Help’ option in your internet browser for more details.

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

Useful information about cookies, including information about deleting or blocking cookies, can be found at http://www.allaboutcookies.org

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at http://www.youronlinechoices.eu

Information on the ICC (UK) UK cookie guide can be found on the ICC website section: http://www.international-chamber.co.uk/our-expertise/digitaleconomy

Once you register with Medical Aid Experts and sign in to the Service, you are not anonymous to Medical Aid Experts.

When registering with Medical Aid Experts, you provide Personal Data, which may include company name, industry, number of employees, phone number, your title, city, state, country, zip code, a username, confirmed email address, and a password. When backing data up with the Service, you send us that data and you also are sending file system information, including names of files and directories. Medical Aid Experts may also record your IP address when you submit information.

Medical Aid Experts also may collect, at your option, certain preference and demographic information from you.

In addition to the uses mentioned or described above, the Company uses the information that it collects from or about you to improve the materials, products, and services that the Company makes available on the Site, to notify you of changes made to the Site or new products or services made available on or through the Site, to evaluate your needs and customise Site content delivered to you according to those needs, to facilitate the processing of any purchases or uses you make through the Site, to send you promotional material from the Company and some of our affiliates, and for other legitimate and lawful business purposes of the Company.  Other than to the extent necessary or convenient for the Company to perform the Terms of Use, the Company does not share information collected about you with third parties, except with regard to certain special programs that we offer in connection with some of our business affiliates, which may involve special promotions and/or pricing, and in which you are participating.  Should you register as a participant in one of those programs, the Company will acknowledge your registration and notify our applicable business affiliate of your registration, thereby enabling you to receive the corresponding program benefits.  At this time, which may be subject to change in our sole discretion, it is our policy not to sell lists containing personal information about Site users, registrants or subscribers.

All information collected by Medical Aid experts is used for internal purposes of providing the Service, providing support to users, and to improve services. Aggregating non-identifying information supplied by users allows Medical Aid Experts to understand its user base and to improve services.

To protect your account information, please keep your password secure.

Children under 13 years old are not the target audience for the Site.  To protect their privacy, we prohibit the solicitation of personal information from these children.  If you are under the age of 13, please do not submit your email address or any other personal information to us through the Site.

Medical Aid Experts does not intentionally gather Personal Data about visitors who are under the age of 13.

We may create Anonymous Information records from Personal Information by excluding information (such as your name) that make the data personally identifiable to you. We reserve the right to use and disclose Anonymous Information at our discretion.

Medical Aid Experts discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that need to know that information in order to process it on Medical Aid Experts’s behalf or to provide services available at Medical Aid Experts’s website.

Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Medical Aid Experts’s service, you consent to the transfer of such information to them. Medical Aid Experts will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Medical Aid Experts discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Medical Aid Experts believes in good faith that disclosure is reasonably necessary to protect the property or rights of Medical Aid Experts, third parties or the public at large.

We reserve the right to disclose any personally identifiable information or other information we collect through the Site or otherwise if we are required to do so by law or if we reasonably believe that the disclosure is necessary in order to (a) fulfil a government request; (b) conform to the requirements of law or to comply with legal process served on us; (c) protect or defend our legal rights or property or third party licensors of any material on the Site; or (d) in an emergency to protect the health or safety of the users of the Site or the general public.

Your use of the Site, including any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use and all dispute resolution provisions therein, limitation on damages and choice of law.  We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.  Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account.

You may change some but not all of Your Personal Information in Your account by editing Your profile within Your account. You may contact Medical Aid Experts at any time at info@medicalaidexperts.com if You would like Medical Aid Experts to delete Your account and any associated data (other than Anonymous Information).

The Company places a high value on protecting information transmitted via this Site.  For this reason, we use state-of-the-art security solutions to process payments and to provide secure communication methods.  In addition, the Site is protected by a firewall that provides a high level of security.  The Company takes commercially reasonable measures to secure and protect customer-specific information transmitted via or stored on our Site.  However, no security system is impenetrable.  We cannot guarantee that information users supply to us will be totally secure.

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Click for more information about the security of our technology.

As the Company continues to grow and develop its business, it is possible that its corporate structure might change or that it might merge or otherwise combine with, or that substantially all of its assets might be acquired by another company.  In any such transactions, customer information generally is, will most probably be, and should be expected to be one of the transferred business assets.

For your convenience, some hyperlinks may be posted on the Site that links to other websites, not under the control of the Company.  Please note that this Privacy Policy applies only to our Site and not to other websites of other organisations to which we link.  We are not responsible for the privacy policies or practices of any other third party sites.  You should make your own inquiries regarding them.  In addition, when you initiate a transaction on a website that our Site links to, even if you reached that site through our Site, the information that you submit to complete that transaction becomes subject to the privacy practices of the owner of that linked site.  You should read their privacy policies to understand how they use and protect personal information that they collect.  The Company is not responsible for the privacy or information practices of its suppliers or any third party websites.

You may update at any time the information about you and your personal preferences stored on the Site derived from your registration on the Site.  You may also ask us at any time to remove your name from our list of Site users who wish to receive electronic communications and e-mail advertisements from the Company and our affiliates by simply sending such a request to us at the numbers or addresses given below.  Once you opt-out, we will honour your choice until you inform us otherwise.

Should you feel that your privacy or security is being compromised, or have any other questions regarding our privacy practices or this Privacy Policy, please notify us using the following email:

YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND CONSENT TO THE PRIVACY PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE TERMS OF USE REFERENCED HEREIN.