Frequently Asked Questions

Medical Aid Experts has been in the medical aid industry for 18 years and we deal with all the major medical aid schemes. We only recommend established schemes with a good Global Credit Rating (claims-paying ability).

Medical Aid Experts will assist you to evaluate your needs in terms of extent of hospital cover and day-to-day benefits, chronic medication and what premium you can afford to pay. Quotes for the appropriate options are generated on a spreadsheet for easy comparison.

Which is the best medical aid in terms of credit rating?

In a recent survey, medical specialists rated Fedhealth in the top three medical schemes they would recommend, with the other two being closed schemes. The schemes were rated on the level of interference with the doctor-patient relationship, balanced billing, efficiency with accounting and pre-authorisation, co-payments, rate fixing, reversals and formularies.

Some medical aid brokers are fee-based but neither MAE nor Rockfin charge employer groups or individual members a service fee. Your premium is the same as if you had contacted the medical aid scheme directly.

If you are unsuccessful in resolving claims problems with the medical aid scheme directly, MAE or Rockfin will assist you to resolve the query.

Rockfin Wealth Mangement is one of a dwindling number of advisors who call on clients to assist in completing application forms and explaining benefits to new members.

Yes, provided they can afford the monthly premium. Medical aids used to be able to reject applicants based on their age or health but it is no longer legal to do so. Cover can be excluded for a period of time e.g. a pregnancy will not be covered if you are already pregnant when you apply.

Medical aids are entitled to impose a 3 month general waiting period, during which no claims will be paid, and / or a 12 month exclusion for any pre-existing medical conditions.

No, it is legislated that you may only belong to one medical aid scheme.

Anyone who is financially dependent on the member may be included on his medical aid.

Employers do not have to subsidise employee’s medical aid premiums but some employers choose to do so.

Yes, your membership can be terminated if your premiums are not paid. If you are on a closed scheme (only available to a specific group of people) your membership will be terminated if you are made redundant or retrenched.

You are covered for treatment that is carried out up to and including the last day of your notice period.

Claims must be submitted to the scheme within 4 months of the treatment date.

As long as contributions continued to be paid, the dependants will continue to be covered unless they choose to terminate the membership.

When a provider ‘contracts out’ of medical aids, it simply means that they do not receive payment directly from the medical aid. One of the reasons may be that a doctor charges higher fees than the particular fund prescribes, potentially leaving the patient with a shortfall. It may also be that the medical aid’s claiming procedures or administration process is simply too cumbersome. Another possibility is that the particular medical aid is prescriptive about specific products or medications that these practitioners prescribe for their patients.

The Medical Schemes Act makes provision for schemes to apply a late joiner penalty to members over the age of 35. Depending on the number of years that you have not belonged to a registered South African medical scheme over the age of 35, the late joiner penalty is calculated as a percentage of your monthly contribution and will be added to your monthly contribution. For more information, please clicke here.

A medical savings account is a pool of the member’s own money set aside from the contribution for payment of day-to-day medical expenses (anything that happens outside of a hospital). Any portion that is not used in the year carries forward to the following year and is paid out to the member when he terminates his membership.

In the case of a medical aid with a medical savings account, your out of hospital expenses are limited to the amount of medical savings you contribute. On a capitation plan, your out of hospital expenses are limited to a clearly defined number of visits or monetary amount per benefit.

These plans make use of a network of hospitals, doctors and dentists that the member must use in order to be covered. This keeps the costs for the medical aid schemes down, which allows the premiums to be cheaper.

A comprehensive plan has a high level of medical savings, hospital cover and chronic medication benefits. They have a benefit that kicks in when the medical savings runs out and claims continue being paid. These are the most expensive options as they have the highest set of benefits.

A co-payment is a portion of the cost of a procedure for which the member is responsible which can be expressed as a Rand amount or a percentage of the total bill.

A group of medical service providers specified in the fund rules from whom services must be obtained to have unlimited and co-payment free benefits.

The Medical Schemes Act requires that all medical schemes provide cover for the 26 diseases on the Chronic Disease List on all plan options, these being:

• Addison’s Disease
• Asthma
• Biploar Mood Disorder
• Bronchiectasis
• Cardiac Failure
• Cardiomyopathy
• Chronic Renal Disease
• Chronic Obstructive Pulmonary Disease
• Coronary Artery Disease
• Chron’s Disease
• Diabetes Insipidus
• Diabetes Mellitus Type 1 & 2
• Dysrhythmias
• Epilepsy
• Glaucoma
• Haemophilia
• HIV / AIDS
• Hyperlipidaemia
• Hypertension
• Hypothyroidism
• Multiple Sclerosis
• Parkinson’s Disease
• Rheumatoid Arthritis
• Schizophrenia
• Systemic Lupus Erythematosus
• Ulcerative Colitis.

This is a guide to provide reference prices for all medical procedures and treatments and is published by the Council for Medical Schemes.

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